Shipping and Returns

Domestic Shipping 

\We offer FREE shipping on all Australian orders over $200. We currently only offer express shipping for orders under $200 due COVID 19 delayed shipping

Customers are responsible for all shipping costs in the event of a returned item.

Express Shipping $15.00 (1-3 Business Days) taking longer due to covid delays we will do our best to get it to you as quickly as possible 

In Store Pick-Up 
We offer in store pick up to our Sunshine Coast Locals, simply select In Store Pick Up at checkout and you will be contacted once your order is ready to be collected in store

International Shipping 
We offer International Shipping with the below rates available. 

Standard Shipping $30 AUD (15-25 Business Days) depending on size of package could be more 
Express Shipping $45 AUD (10-20 Business Days) depends I get on the rise of the package it could be more 

 

Online Returns
Policies

- Staywild must be emailed with in 3 days of receiving your order and given details of your intention to return items. The item must then be posted back within 5 days if reviving the item for refund, if this guideline  is not followed a credit note will be issued to You 
-We do not offer refunds on Afterpay items, only exchanges.
- Items have not been worn, altered, washed and original tags are still attached.
- Footwear must be returned in original shoebox, in its original condition without damage or postage labels.
- Beauty and wellness products are only able to be returned provided the security seal is intact and not broken.
- Swimwear and Intimates must be tried on wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place.

 

 

_ customers are responsible for all shipping costs in the event of a refund

How Do I Return My Item? 
To return an item please contact staywildaus@gmail.com for a return slip, either email back the filled out return slip or include in your returned package 

Mail your returned item to 

Staywild Collective

16 Farrell st 
Yandina 
QLD 4561 

We do not provide free returns for change of mind or exchange or sizes return

We suggest sending your return with tracked shipping. We will not hold any responsibility for missing returned 

Faulty Items 
If you unfortunately received a damaged or faulty item please contact us at staywildaus@gmail.com with photos, your order number and details of the fault and we will arrange a replacement or refund for you, based on assessment from manufacturer. 


Discounted items 
Sale items (including flash sales or where a discount code has been applied) cannot be returned or exchanged, sale is final