Shipping and Returns

Domestic Shipping 

\We offer FREE shipping on all Australian orders over $200. 

Customers are responsible for all shipping costs in the event of a returned item. Including cost of the original shipping even if it was free shipped 

Express Shipping $15.00 (1-3 )business days  will take longer with public holidays and over weekends we will do our best to get it to you as quickly as possible 

In Store Pick-Up 
We offer in store pick up to our Sunshine Coast Locals, simply select In Store Pick Up at checkout and you will be contacted once your order is ready to be collected in store

International Shipping 
We offer International Shipping with the below rates available. 

Standard Shipping $35AUD (15-25 Business Days) depending on size of package could be more 
Express Shipping $45 AUD (10-20 Business Days) depends I get on the rise of the package it could be more 

 

Online Returns
PolicieS

Returns 

Returns are always accepted on any item apart sake and reduced items 

• Returns are to be recieved within 5 days of Receipt of the item and we need to
• be notified my sms or email on the intention to return items tracking number must then be provided to us 

* Cost of return postage is at your own cost.

• Full Refund can apply if paid via Internet Banking or Exchange  item applies.      
  * Fees & Charges that is charged to us that may be deducted from your refund if you elect to pay via Afterpay , Credit card or PayPal
• Items must not have been worn, altered, washed and original tags are still attached.
  - Footwear must be returned in original shoebox, in its original condition without damage or postage labels.
  - Beauty and wellness products are only able to be returned provided the security seal is intact and not broken.
  - no return on swimwear or intimates 

* customers are responsible for all shipping costs in the event of a refund even including the cost of the original shipping cost, even if you recieved free shipping 

How Do I Return My Item? 
To return an item please contact staywildaus@gmail.com to let us know if your intention of return within 3 days I after receiving the item. The item must then  be shipped with in 4 days and a return tracking number emailed to staywildaus@gmsil.com 

*reason for return needs to be stated on the packing slip and notification of a refund , credit or a swap with another item 

Mail your returned item to 

Staywild Collective

5 stevens st 
Yandina 
QLD 4561 

We do not provide free returns for change of mind or exchange or sizes return

We suggest sending your return with tracked shipping. We will not hold any responsibility for missing returned 

Faulty Items 
If you unfortunately received a damaged or faulty item please contact us at staywildaus@gmail.com with photos, your order number and details of the fault and we will arrange a replacement or refund for you, based on assessment from manufacturer. 


Discounted items 
Sale items (including flash sales or where a discount code has been applied) cannot be returned or exchanged, sale is final